Return & Refund Policy

At Number, customer satisfaction is our top priority. Please read our return and refund policy carefully before placing an order.

 

Returns

• We accept returns within 7 days of product delivery.

• The product must be unused, unwashed, and in original condition with all tags and packaging intact.

• Returns are accepted only if the product is damaged, defective, or incorrect.

 

Non-Returnable Items

The following items are not eligible for return or refund:

• Products bought on sale or clearance

• Innerwear, lingerie, or personal care items

• Customized or made-to-order products

• Products damaged due to misuse or improper handling

 

Return Process

1. Contact us within 48 hours of delivery with your order number and issue details.

2. Share clear photos/videos of the product for verification.

3. Once approved, we will arrange a return pickup or guide you on self-shipping.

 

Refunds

• After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed within 5–7 business days.

• The refund will be credited to the original payment method.

 

Refund for COD Orders

• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit after confirmation.

 

Exchange Policy

• Exchanges are allowed for size or color issues, subject to stock availability.

• Exchange requests must be raised within 7 days of delivery.

• Only one exchange per order is allowed.

 

Shipping Charges

• Shipping charges are non-refundable.

• In case of return due to customer preference, return shipping charges may apply.

 

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again.

• Contact your bank or payment provider.

• If the issue persists, contact us at support@number-rtw.com.

 

Contact Us

For any return or refund-related queries, reach out to us:

📧 Email: support@number-rtw.com
📞 Phone/WhatsApp: